Cancellation & Order Policy
How ordering, changes and cancellations work. Anything specific to your order is confirmed with you on WhatsApp.
Placing an order
Send us the product, date and size on WhatsApp. Your order is confirmed once we reply confirming it — not when you send the message.
Notice period
Simple cakes and desserts usually need at least a day. Theme, tiered and custom cakes need longer, and we will tell you what is possible when you ask. Festival periods fill up early.
Changes and cancellations
Tell us as early as you can. Once we have bought ingredients or started work for your date, changes may not be possible. We will always tell you plainly what stage your order is at rather than apply a fixed rule.
Collection and delivery
We are a home bakery, so collection is by prior confirmation at an agreed time — please do not arrive unannounced. Delivery depends on distance and availability on the day, and we confirm it with you before the order is finalised.
If something is wrong
Tell us on WhatsApp on the same day, with a photograph if you can. We would rather hear about a problem and put it right than have you not order again.
Storage after collection
Fresh cream and cheese-based items need refrigeration. We will tell you how to keep your specific order when you collect or receive it. Once an order has left us we cannot control how it is stored or transported.
Review this page with the owner before launch. If a deposit, advance payment or fixed cancellation window is introduced, state it here explicitly.