Cancellation & Order Policy

Last Updated: 27 September 2026

At Bake & Blooms, our cakes and desserts are prepared specifically for each customer's order. Because many products are freshly prepared and customized, we follow the order and cancellation policy below.

1. How an Order Is Confirmed

Your order is confirmed after:

Product and quantity are finalized
Flavour is confirmed
Date and required time are confirmed
Customization/design is confirmed, where applicable
Final price is communicated
Minimum 50% advance payment is received

Until these details are confirmed, an enquiry does not guarantee product availability.

2. Advance Payment

A minimum 50% advance payment is required to confirm an order.

The remaining amount is payable at the time of delivery or pickup.

Currently accepted payment methods are:

UPI and Cash

3. Advance Order Time

For regular orders, we recommend ordering in advance.

The minimum general preparation time is approximately 4–6 hours, subject to availability.

Customized cakes, theme cakes, large orders and orders requiring special preparation may require more time.

Please contact us as early as possible for such requirements.

4. Cancellation Before Preparation

If you need to cancel an order, contact us as soon as possible.

Cancellation requests made before preparation has started may be considered depending on the order status and any ingredients, materials or customized items already purchased or prepared specifically for the order.

Please do not assume that an advance payment is automatically refundable.

The applicable refund, if any, will be communicated after reviewing the order status.

5. No Cancellation After Preparation Starts

Once preparation or baking has started, the order cannot be cancelled.

This is because ingredients, preparation time and other resources have already been committed specifically to the customer's order.

6. Customized & Theme Cakes

Customized and theme cakes require additional preparation and are made according to the customer's approved requirements.

Once a customized order has been confirmed and preparation has started:

The order cannot be cancelled and the advance payment is non-refundable, except where required by applicable law or where Bake & Blooms is unable to fulfil the confirmed order.

7. Changes to an Order

If you need to change your order, contact us as early as possible.

Changes to:

Cake flavour
Cake size
Theme
Name/message
Colour
Decoration
Quantity
Delivery date

are subject to availability.

Once preparation has started, changes may not be possible.

Any additional cost for an approved change will be communicated before proceeding.

8. Delivery Charges

Nearby delivery may be provided free of charge subject to the applicable distance and/or minimum order-value conditions communicated at the time of order confirmation.

For deliveries beyond the nearby area, delivery charges are payable by the customer.

Where a third-party delivery partner is used, the applicable delivery-partner charge may be passed on to the customer.

The applicable delivery charge will be confirmed before the order is finalized.

9. Delivery Delays

We make reasonable efforts to deliver within the agreed timeframe.

However, delivery can occasionally be affected by:

Traffic
Weather
Road conditions
Delivery-partner availability
Incorrect/incomplete address
Customer not being available
Other circumstances outside our reasonable control

Customers are encouraged to plan cake delivery sufficiently ahead of their celebration time.

10. Customer Pickup

Pickup is available from our home bakery location in the Greater Noida West / Vaidpura area.

The customer will receive pickup instructions and timing after confirmation.

Please ensure that the cake is collected within the agreed time.

11. Product Condition at Delivery/Pickup

Customers should check the cake/package at the time of delivery or pickup.

If there is an apparent issue with the product, please contact us as soon as possible and, where practical, provide photographs of the product and packaging so that we can understand the issue.

12. Storage After Delivery

Cakes and desserts are perishable.

After delivery or pickup, the customer is responsible for appropriate storage and handling.

For products requiring refrigeration, follow the storage instructions provided by Bake & Blooms.

We cannot be responsible for damage or deterioration caused after delivery/pickup due to improper handling, storage, heat or prolonged exposure outside recommended conditions.

13. Allergies

Please inform us about allergies or dietary requirements before placing an order.

Our kitchen handles multiple ingredients, and we cannot guarantee an allergen-free environment.

Customers with serious allergies should discuss their requirements with us before ordering.

14. Refunds

Any refund, where applicable, will be considered according to the order status and applicable policy.

No refund will be provided for an order that has already been prepared or where preparation has started, except where required by applicable law or where Bake & Blooms is unable to fulfil the confirmed order.

15. Contact Us About an Order

For cancellation, modification or order-related questions, contact us as soon as possible.

WhatsApp/Call: 9625703942
Email: bakeandbloomsin@gmail.com

Please mention your name, order details and scheduled date when contacting us so that we can identify the order quickly.

16. Policy Updates

Bake & Blooms may update this policy when our ordering process, delivery arrangements or applicable requirements change.

The latest version published on this page will apply to future orders.

Bake & Blooms

Freshly baked. Eggless. Made for your special moments.