Privacy Policy

Last Updated: 27 September 2026

At Bake & Blooms, we respect your privacy and take reasonable steps to protect the information you share with us when enquiring about or placing an order.

This Privacy Policy explains what information we may collect, how we use it and how we handle it when you contact us through our website, phone or WhatsApp.

1. Information We May Collect

When you enquire about or place an order with us, we may collect information such as:

Name
Mobile/WhatsApp number
Delivery address
Pickup information
Cake or product requirements
Occasion details
Preferred delivery/pickup date and time
Customization or design requirements
Payment-related information necessary to confirm your order
Information you voluntarily provide through WhatsApp, phone or email

We only request information that is reasonably necessary to communicate with you and process your order.

2. How We Use Your Information

We may use customer information to:

Respond to enquiries
Confirm cake and dessert orders
Discuss customization requirements
Arrange delivery or pickup
Confirm payment and outstanding amounts
Contact you regarding your order
Provide customer support
Maintain basic order records
Resolve order-related issues
Comply with applicable legal or regulatory requirements

We do not need your personal information simply because you visit our website.

3. Phone and WhatsApp Orders

At present, Bake & Blooms primarily accepts orders through phone calls and WhatsApp.

Information shared through these communication channels may be processed using the relevant communication service and your own device/account settings.

Please avoid sending unnecessary sensitive personal information through WhatsApp, email or other communication channels.

4. Payment Information

At present, we accept payments through UPI and cash.

Where payment is made through UPI, we may retain basic transaction/order information needed to identify and reconcile the payment.

We do not ask customers to share their UPI PIN, banking password, OTP or other confidential authentication information with us.

5. Sharing of Information

We do not sell or rent customer personal information.

We may share limited information where reasonably necessary to fulfil an order, such as sharing the customer's name, phone number, delivery location and delivery instructions with a delivery partner when delivery is arranged through a third-party delivery service.

Information may also be disclosed where required by law or by a lawful request from an appropriate authority.

6. Customer Photos and Cake Images

We may photograph cakes or products for our portfolio or social media.

We will try to avoid publishing personal information associated with an order.

If a photograph includes a customer's name, message, personal information or identifiable individual, we will seek appropriate permission before using it publicly where required.

Customers may contact us if they have concerns about the use of an identifiable image associated with their order.

7. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse or disclosure.

However, no method of electronic communication or storage can be guaranteed to be completely secure.

8. Data Retention

We may retain basic customer and order information for as long as reasonably necessary for:

Order records
Accounting and payment reconciliation
Customer support
Dispute resolution
Business records
Applicable legal or regulatory requirements

When information is no longer reasonably required, we may delete or securely dispose of it subject to applicable obligations.

9. Third-Party Services

Our website or order process may use third-party services from time to time, such as communication, delivery, hosting, maps, analytics or other service providers.

Where such services are used, the information handled by those services may be subject to their own privacy policies and terms.

We will update this Privacy Policy when our data-collection practices materially change.

10. Children's Information

Our products may be purchased for children's birthdays and celebrations. However, we do not intentionally request unnecessary personal information directly from children.

Customers placing orders should provide information through an adult/parent/guardian where appropriate.

11. Your Questions or Requests

If you have a question about personal information you have shared with Bake & Blooms, please contact us.

Email: bakeandbloomsin@gmail.com
WhatsApp/Call: 9625703942

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time if our business practices, website features or legal requirements change.

The latest version will be published on this page with an updated date.

Contact

Bake & Blooms
Greater Noida West / Noida Extension, Uttar Pradesh

Email: bakeandbloomsin@gmail.com
WhatsApp/Call: 9625703942